How is a commercial water loss scoped?
A commercial scope lists the zones, the units, the materials, the stock and the dry goal, and it is written before the work continues. It shows what is removed, what is dried and what is left for the repair trade, so the owner can see the whole job on one page.
The scope is walked with the owner or the manager, so the rooms and the stock are recorded as they are seen. The source of the water is noted, and the repair to the source is listed as a separate item for the trade that does it.
The scope is the document an insurer or a tenant will ask for. It explains why each area was removed or dried, and it is kept with the readings and the photographs.
Can the business stay open during drying?
Often in part. The drying is set up in zones so that the dry parts of the space can stay in use, while the wet parts are closed off. The owner decides what can stay open, and the technician explains the effect on the work before it is set up.
Drying equipment is loud, and it takes up floor space and power. The layout is planned so that the equipment is placed out of the way of customers and staff, and the cords are kept clear of walkways.
A space that cannot be used during drying should be told to the owner early, so that the stock and the staff can be moved. The record shows when each zone reached the dry goal, which tells the owner when it can reopen.
What happens to stock and equipment that got wet?
Stock and equipment that were in the water are assessed one by one. Items that can be cleaned and dried are kept, and items that cannot are listed for removal. The list is photographed and recorded before anything is thrown away, because the insurer will ask for it.
Some goods are porous and hold water, such as cardboard, paper and textiles. They are usually removed. Hard goods and metal can often be cleaned and dried, and equipment with electrical parts is checked by its maker or an electrical service before it is used.
Keep a copy of the list, with photographs, and give it to the insurer and the owner. The record shows what was lost and what was saved, and it is the basis for the claim.
Who is responsible for the building repairs in a multi-unit property?
The owner of the building usually decides the repairs to the common areas and the structure, and each tenant handles its own unit and contents under its lease and its own insurance. This site cannot say what a lease or a policy requires, and those documents should be checked.
A water loss in one unit can affect the unit below or beside it. The record shows which unit the water came from and which units it reached, so the owner and the tenants can see where the damage went.
Ask the owner and each affected tenant to keep their own records and photographs. The technician can give each party the readings for its unit, which helps when the lease or the policy is read.
What does a commercial water restoration cost?
This site does not publish prices. The cost of a commercial job moves with the floor area, the number of zones and units, the stock that must be moved, the materials that must come out and the length of the drying. The written scope is priced and approved before any work starts.
Commercial work often runs at different hours from a home job, to fit around the business. Any change to the hours is shown on the written scope, with the reason for it.
Ask for the scope in writing, with the zones, the units, the materials and the dry goal listed. Compare the drying scope with other quotes and keep the repair work as a separate scope, quoted by the trade that does it.