A dishwasher hose lets water under a kitchen floor
What homeowners notice
A typical homeowner notices a soft patch in the kitchen floor in front of the dishwasher, and a stain has started on the ceiling of the room below. The cabinet base is darker at the back, and the floor covering lifts a little at the seam.
What we do
The water supply to the dishwasher is shut off and the standing water is pumped from the floor and the toe kick. The floor covering is lifted to reach the subfloor, which is measured in several places. The damp joist space is dried from below, and the wet section of the cabinet base is opened and dried, with the appliance supply hose replaced by a plumber.
What to expect
The subfloor and the framing are dried to the goal recorded for the job, the floor is closed up only after the readings are confirmed, and the owner receives the log, the readings and the photographs for the insurer.
Storm water comes under a garage door and across the floor
What homeowners notice
A typical homeowner finds a shallow sheet of storm water across the garage floor after a heavy afternoon storm. A mud line has been left on the wall, and water has reached the bottom of the door to the house.
What we do
The technician checks the power and then removes the standing water and the mud from the garage floor and the threshold. The wet drywall at the base of the connecting wall is checked and opened where the readings are high. Air movers and a dehumidifier dry the garage and the lower wall, and the garage door seal and threshold are recorded for repair.
What to expect
The water and the mud are out, the wall is dried to the recorded goal, and the entry point is noted so the homeowner can have the seal replaced before the next storm.
A tank water heater weeps into the closet wall behind it
What homeowners notice
A typical homeowner in a Rio Rancho house finds a damp floor in the closet where the tank water heater sits. The baseboard behind the heater is swollen, and a faint smell is coming from the wall.
What we do
The cold water supply and the power to the heater are shut off first. The standing water is removed from the pan and the floor, and the wall is opened at the base behind the tank, where the readings are high. The bottom plate is dried from the open section, and the fitting that was weeping is isolated for the plumber to replace.
What to expect
The closet and the wall are dried to the goal recorded for the job, the framing is confirmed dry before the wall is closed, and the plumber's repair is recorded on the same log.
A typical homeowner sees a brown ring on the living room ceiling the morning after a storm. The ring is larger than it was the night before, and the paint at its edge is soft to the touch.
What we do
The room is protected and the light fixture is switched off at the panel. The stain is traced from the room into the attic, where the insulation under the entry is wet. The soaked board is cut out in a square section along the framing, the wet insulation is removed and the rafters are dried. The roofer is given the record of where the water was found.
What to expect
The framing is dried to the goal, the ceiling is closed only after the readings are confirmed, and the roof repair is done by the roofer on the entry point the record identifies.
A typical household finds gray water coming up through a floor drain in the laundry room, with paper in it and a sewage smell in the rooms beside it. Carpet in the next room is damp at its edge.
What we do
The area is closed off and people and pets are kept out. The power to the laundry is switched off at the panel, and the water is removed with pumps set up for contaminated water. The carpet and pad in the affected rooms are lifted and assessed, the pad is removed, and the subfloor is cleaned, disinfected and dried. The drain line is cleared by a plumber.
What to expect
The rooms are cleaned and dried to the recorded goal, every removed material is listed with the reason, and the owner receives the list and the photographs for the insurer.
A typical homeowner sees the water bill rise with no change in use, and then notices a soft patch on the drywall at the base of a bathroom wall. Nothing is visible on the surface.
What we do
The homeowner is asked to shut off every fixture and to note the water meter reading, which keeps moving. Moisture readings and an infrared camera show the wet area behind the wall. The wall is opened at the place the readings are highest, the supply pipe is exposed and the plumber repairs the joint. The cavity is dried from the opening.
What to expect
The leak is repaired, the cavity is dried to the recorded goal, and the wall is closed once the readings confirm it is dry. The meter readings and the record are kept with the job.
A shop floor is dried in zones so the front stays open
What homeowners notice
A typical shop owner finds water across the back half of a retail floor after a drain backed up. The front of the shop is dry, and stock on the lower shelves is standing in water.
What we do
The stock is moved off the wet floor and the affected zone is closed off. The water is removed from the back zone first, and the front stays open. Drying is set up zone by zone, with readings for each zone and each material, and the stock that was in the water is photographed and listed before it is removed.
What to expect
The back zone reaches the dry goal in stages, the front stays in use while the work runs, and the owner receives the list of stock, the zone readings and the scope for the insurer.
2 days of visits, with the work scheduled around the shop's hours typical visit
Have the same problem?
Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.
